Terms and Conditions

Terms and conditions relate only to productions at Regent's Park Open Air Theatre.

Tickets, Discounts and Special Offers

The price of the ticket shall be the price set at the time we accept your booking, inclusive of any applicable taxes but exclusive of any booking fee and collection or delivery fee. The ticket holder has a right only to a seat of a value corresponding to that stated on the ticket and the venue reserves the right to provide alternative seats to those specified on the tickets. The telephone booking fee is £1.50 per ticket and there is postage charge of £2 per booking (where applicable). There is no charge for e-tickets, with the exception of one-off music, comedy and film events, when a £1.50 online booking fee applies. Calls cost 7p per minute plus your telephone company’s access charge.

Tickets will only be delivered to the billing address of the debit/credit card holder unless we specifically offer you the facility for tickets to be sent to an alternative address. Where tickets are collected in person at the box office, the cardholder must present the credit/debit card used to make the booking. In the case of e-tickets patrons must ensure they bring proof of purchase and ID.

Please check your tickets carefully on receipt and contact us immediately if there is a mistake. We reserve the right to provide alternative seats of no less value to those specified on the ticket if the staging of the event reasonably requires a relocation.

Some discounts and special offers are not available from every sales outlet. Discounts and special offers are subject to availability, not available at every performance and are at the discretion of the Duty Manager. Discounts cannot be combined and where a concession is claimed, proof of identity and concession entitlement will be required.

The Weather

The auditorium and stage are completely uncovered. We will make every effort to complete the performance and reserve the right to stop and start the action as necessary. Performances are never cancelled or abandoned before the advertised starting time and then only in the event of very bad weather. If cancellation or abandonment is unavoidable, ticket holders will be entitled to seats at the nearest value for any other performance in the main repertoire of our summer season (excludes music, comedy and film events), subject to availability. In this situation, there is no time limit on exchanging tickets, so long as you keep your original tickets, and we have had people exchanging tickets years later.

When weather exchanging Premium Tickets, the customer is entitled to exchange into the Premium Seat allocation (subject to availability), and will be entitled to a complimentary programme; the glass of wine which is part of the original Premium Ticket will have been available at the rained-off performance, and therefore is not included with the weather exchange. Should a Premium Seat not be available and the customer, at their request, exchanges into Price Band A, they are not entitled to a refund for the difference in price, but they are still eligible for the complimentary programme.

Where tickets were purchased at a promotional rate, alternative performances will still be offered but may be restricted. Music, comedy and film events (which are one-off events and not part of the main repertoire) take place regardless of weather conditions. Refunds are not given for cancellation or abandonment as a result of the weather.

Find out more about how to exchange your tickets.

Auditorium

Please note, seating plans are only representative of the auditorium layout and may alter to incorporate individual production requirements

Refunds and Exchanges

Tickets may not be exchanged or refunded except in the case of a cancelled performance (excluding weather related cancellation– see above). In the case of a non-weather related cancellation only the face value of your ticket is refundable. In any event, personal arrangements including travel, accommodation or hospitality relating to the event which have been arranged by you are at your own risk and not refundable by us.

We can accept tickets for resale but we will only attempt to resell them once a show is sold out and cannot guarantee that they will be resold. An administration charge of £3 per ticket will be made for each ticket successfully resold.

Tickets may only be purchased from the Open Air Theatre Box Office or one of our authorised agents. We reserve the right to refuse to sell tickets to anyone we believe to be purchasing for the purposes of resale. Unless given express permission by us, tickets may not be resold or transferred for profit or commercial gain. To do so will render tickets void and the holder will be refused entry. Any ticket in breach of these terms and conditions shall be void.

Food and drink booked and purchased in advance

Food and drink which is booked and purchased in advance (including interval orders) is non-exchangeable and non-refundable. By purchasing food and drink in advance, you confirm you are aged 18 or over. Food and drink booked and purchased in advance must be claimed for at the performance which is stated on the voucher. All advance orders of food and drink will be available at least until the advertised starting time of the performance for which they were booked regardless of whether or not the actual performance is subsequently cancelled or abandoned as the result of bad weather. Your ticket for the performance itself still benefits from our weather policy.

At the venue

The management reserves the right to refuse ticket holders admission to the theatre in reasonable circumstances including for health and safety, licensing reasons or where a ticket is void. The management also reserves the right to request ticket holders leave the venue at any point on reasonable grounds and may take any appropriate action to enforce this right.

At the venue's discretion, changes may be made to the advertised programme owing to circumstances beyond our reasonable control, which includes the use of understudies.

You must comply with the instructions and directions given by theatre staff. See the section below for information relating to children.

We are not liable for any loss, theft or damage of your personal belongings, other than that caused as a result of our negligence.

All menu items are subject to availability and may be substituted. We cannot guarantee that any menu items are nut-free. Please ask a member of staff for further details. To allow you sufficient time to take your seats, the bar staff are asked to stop serving five minutes prior to the performance. You are welcome to take drinks in to the auditorium but we ask that you do not eat during the performance. In accordance with licensing regulations, you must be over the age of 18 to purchase and/or consume alcohol. You will need proof of ID if you appear to be under the age of 21. Off sales are not permitted.

Regents Park Open Air Theatre will not admit a customer into a film screening who does not look the correct age for the film certification. We lawfully reserve the right to challenge a customer on this issue and may ask for ID with proof of age (we will accept a copy of a birth certificate, passport or bus pass that displays a date of birth). No refunds will be given to those refused admittance. For more detailed information about BBFC rulings, please visit bbfc.co.uk. For information for parents regarding film classifications and their suitability, please click on parentsbbfc.co.uk

Children

We reserve the right to add our own age restrictions and recommendations to any production; parents should check each production prior to booking. Age restrictions and recommendations for children may apply due to the nature and suitability of the show. In any event, children under the age of 4 will not be admitted to the theatre or theatre grounds.

Children over the age of 4 shall require their own ticket which shall be at full price if no child concessions are available at the time of booking.

At our discretion and in the interest of other patrons, parents with children may be asked to remove noisy children from the auditorium.

Whilst age recommendations and restrictions may be placed on some productions, it is the responsibility of the parent/guardian in advance of purchase to make their own judgement as to the suitability of a production for their own child.

Latecomers and Re-admittance

We cannot guarantee that latecomers will be admitted. We will endeavour to admit them at a suitable point. Likewise, should it become necessary for you to leave the auditorium once the play has started, we will endeavour to re-admit you at an appropriate point in the performance.

The Performances

The use of cameras, recording equipment and mobile phones is not permitted in the auditorium. We reserve the right to refuse admission on account of health and safety, environmental or security concerns at our discretion and to make changes to the advertised programme owing to circumstances beyond our reasonable control, which includes the use of understudies. Smoking is not permitted in the theatre grounds or auditorium.

Ticket-holders consent to their being filmed and photographed for publicity and broadcast purposes.

Data Protection

We would like to keep you informed of future events at the Regent's Park Open Air Theatre and in accordance with the Data Protection Act, we will ask your consent to do this. If you wish to be removed from our marketing list, you may contact us at any time.

In order to process your booking, the Open Air Theatre Box Office will ask for and store your name, address, telephone number, and e-mail address.

We will not pass on your details to third parties without your consent.

You can check the information we hold about you by contacting us and if you find any inaccuracies we will delete or correct them accordingly.

Complaint handling

Please e-mail customer.services@openairtheatre.com or telephone +44(0)121 767 4045. Alternatively you can write to Head of Visitor Services and Estates, Regent’s Park Theatre Ltd, Stage Door Gate, Open Air Theatre, Inner Circle, Regent’s Park, London NW1 4NU.

Terms relating to the sale of gift vouchers and memberships only

Right to cancel: You have the right to cancel your contract for gift vouchers or memberships within 14 days without giving any reason. The cancellation period will expire after 14 days from the date of purchase. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You can e-mail customer.services@openairtheatre.com or telephone +44 (0)121 767 4045. Alternatively you can write to Head of Visitor Services and Estates, Regent’s Park Theatre Ltd, Stage Door Gate, Open Air Theatre, Inner Circle, Regent’s Park, London NW1 4NU. You may use the cancellation form which can be found here, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation: If you cancel your contract for gift vouchers or memberships, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than: (a) 14 days after the day we receive back from you any goods supplied; or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods; or (c) if there were no goods supplied,14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. If you requested to begin the performance of services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated us your cancellation from this contract, in comparison with the full coverage of the contract.