Superstar Information Hub

We are delighted to welcome audiences back as we re-open our theatre with Jesus Christ Superstar: The Concert. Regular visitors will notice that we have introduced a number of changes so that we comply with new government guidance to operate safely. The safety of our audience, performers and staff remains of paramount importance to us, and we will follow government guidance meticulously. Measures to be introduced at our entirely open air venue include: reduced capacity, distanced performers, enhanced cleaning, one-way systems, mandatory face coverings, temperature screening, paperless and cashless systems, disposable glassware and meal boxes, and multiple hand sanitiser stations.

We have created this Superstar Information Hub to share the work we are doing and to help you prepare for your visit.

TICKET INFORMATION

Tickets are only available in fixed groups, where 1, 2, 3 or 4 tickets are seated together and each group is distanced from the other groups in the auditorium in line with government guidance. All tickets within a particular group must be purchased by one booker. Each group must only consist of one household or support bubble. To allow for this social distancing, seating capacity has been dramatically reduced to 390 seats (down from 1,256).
To quickly locate single seats, please refer to the list on the production page.

In the auditorium, every other row is not for sale. Each group of seats is separated from any other group of seats by at least 1 metre on all sides, with additional mitigations in place such that the entire auditorium is outside, audiences are not sat face-to-face, temperature screening will take place for everyone on arrival, and face coverings are mandatory throughout the venue. Performers are also distanced from audience members and themselves in line with government guidance, with rows A and B not for sale.

Ticket prices are fixed until 10 August.

Ticket Band Price Notes
Band A £65.00
Band B £45.00
Band C £25.00
Grass Banks £25.00
Tickets can be purchased in advance for a limited number
of spaces on our grass banks, at the far sides of the auditorium.
Spaces are allocated and when considering what to wear/bring
with you, please remember you will be sitting on grass which
may not be dry.

Auditorium Seating Plan and location of Grass Banks

ACCESS: Most suitable seating location at Price Band C. No telephone booking fee on access bookings.

Owing to the significantly limited capacity, we are unable to offer any of our customary discounts and concessions, including those normally extended to members, patrons and BREEZE members, for Jesus Christ Superstar: The Concert.

HOW TO BOOK

Tickets should be purchased online
Where this isn’t possible, please call 0333 400 3562. Lines open from 9am - 6pm, Monday - Friday.
A £1.80 per ticket telephone booking fee applies.

  • We recommend that all tickets are purchased in advance. Tickets are only available from Regent’s Park Open Air Theatre.
  • You will be emailed an e-ticket which may be shown on your mobile device when you arrive at the theatre. A few days ahead of your visit, you will also receive an SMS text message to your smart phone* with your tickets attached.
  • We will collect contact information about each ticket booker in line with our Privacy Policy. We may need to share your contact details with NHS Test and Trace, if they require.
  • If we are required by any COVID-19 government guidance or restrictions to cancel a performance, tickets may be exchanged or refunded as set out at Section 5 of our terms and conditions.
  • Tickets may not be resold. All tickets are sold in line with our full terms and conditions, which include the weather policy.

* If you don’t have a smart phone, please arrange to print your e-tickets and pre-purchased food and drink vouchers and bring these with you to the theatre.

YOUR VISIT

We will contact you by email ahead of your visit to update you on procedures, but please check back here for information which may have changed since your booking was made.

At the venue you must:

  • abide by all relevant government guidance;
  • abide by: all instructions given by our staff; our signage; and our full terms and conditions which can be found at www.openairtheatre.com/terms;
  • permit your temperature to be screened upon arrival (see our FAQ for more information);
  • wear a face covering (see our FAQ for information about exemptions); and
  • maintain a distance of 2 metres where possible (and otherwise no less than 1 metre) from all other households or support bubbles at the venue at all times.

You must not attend the venue if you:

  • believe you may be infected with COVID-19;
  • have experienced symptoms in the last 14 days;
  • have been in close proximity to anyone who has experienced symptoms in the last 14 days;
  • have arrived in England in the last 14 days and are not covered by the exemption rules relating to self-isolation; or
  • have been instructed to self-isolate.

Any individual who considers themselves to be clinically extremely vulnerable or who is in the same household or support bubble as someone who considers themselves to be clinically extremely vulnerable is advised not to attend.

ARRIVAL

When using public transport, please follow government guidance. We are easily accessible by by foot or by bike and have a large space within the venue for storing bicycles. Parking is free on the Inner Circle, Chester Road and Outer Circle after 6.30pm every day.

Gates open 1 hour before performances of Jesus Christ Superstar: The Concert, and performances start at 7.30pm and 3pm (these are different to our usual start times).

Entry to the theatre is via Queen Mary’s Gardens. If you require a more accessible entrance, please enter via the Theatre Exit Gate on the Inner Circle.

SECURITY

As you may be subject to additional security checks on your visit to the Open Air Theatre, we ask that you arrive early. We appreciate your patience and understanding while these are taking place. As our capacity is currently restricted, please do not bring any picnic baskets or other large bags. Only one bag per ticket holder, no larger than 36cm x 30cm x 50cm, will be allowed into the theatre grounds or auditorium. Please note that cloakroom facilities are not available.

LATECOMERS/RE-ADMITTANCE

Owing to the nature of the theatre and the intimacy of the auditorium, admitting latecomers, and re-admitting audience members during the performance, can be distracting to the performers and others in the audience. Latecomers and re-admittance to the auditorium therefore may not be permitted and you may be asked to wait by a television relay of the performance in the bar area. The running time is approximately 90 minutes with no interval.

FOOD AND DRINK

You may picnic outside the venue in Queen Mary’s Garden, but please note that picnic baskets and other large bags cannot be brought into the venue.

THE GRILL £9.50 (in advance) | £11.50 (on the day) When booking your theatre tickets, a voucher can be pre-purchased for The Grill, which serves The Regent’s Park Burger, Chicken Burger, and The Regent’s Park Vegetable Stack – all with a side of fries. Save by pre-ordering (until 48 hours prior to the performance).
. The Grill is only open prior to the performance and service ends 15 minutes prior to the performance. Food is served in disposable boxes. Please note that food may not be taken into the auditorium.

THE GRILL MENU 2020

THE GRILL ALLERGENS 2020

PRE-THEATRE DRINKS SERVICE Before you arrive, pre-purchase bottles of wine and champagne and make terrific savings (available upto 48 house prior to the performance).

Champagne Canard-Duchêne Cuvee Léonie ABV 12% £42 (saving £10)
Pinot Grigio El Abasto ABV 12.5% £22 (saving £5)
“Metic” Merlot ABV 13.5% £21 (saving £5)

A reduced bar service will be available on the day. All drinks are served in disposable glassware. Customers' own keep-cups will not be accepted for hot drinks. Please note that the bar closes 5 minutes prior to the performance and will not be open during or after any performance. Food is not available on Mondays.
Payments throughout the venue will be taken by card only. Ways to pay: 907.jpg

Food Allergies and Intolerances: Before your pre-order your food and drinks please check allergy information at openairtheatre.com/allergens.

In the event of cancellation of a show because of the weather, food and drink purchased in advance for consumption before the show is non-exchangeable and non-refundable, as all pre-show orders will be available at the venue before any such cancellation is announced. Please refer to our terms and conditions for more information.

TAKING YOUR SEATS

Please maintain a distance of 2 metres where possible when queuing to take your seats. Whilst the capacity in the auditorium has been greatly reduced, you may need to pass someone to take your seat. Please mitigate any risk by keeping your mask on and turning away as you pass.

AT THE END OF THE SHOW

Please allow those seated in Row J to leave the auditorium first. An usher will indicate when you are able to leave. Please maintain a distance of 2 metres where possible when moving to the exit of the theatre and please take any rubbish with you, or leave it in the bins provided.

FAQS

How will you maintain social distancing in the venue?
We have created one-way systems around the venue, reduced the amount of furniture front-of-house and installed signage to indicate appropriate distancing. We have reduced our audience capacity to 390 seats (30% of our usual capacity). In the auditorium, every other row is not for sale. Each group of seats is separated from any other group of seats by at least 1 metre on all sides, with additional mitigations in place such that the entire auditorium is outside, audiences are not sat face-to-face, temperature screening will take place for everyone on arrival, and face coverings are mandatory throughout the venue. Performers are also distanced from audience members and themselves in line with government guidance, with rows A and B not for sale.

What additional safety measures are you taking?
We will follow government guidance at all times. Face coverings are mandatory for everyone throughout the venue. Everyone arriving at the venue will have their temperature screened. Transactions will be cashless and paperless with one way systems, disposable glassware and meal boxes, multiple hand sanitiser stations and enhanced cleaning processes in place throughout the venue.

What is a support bubble?
In England, if you live by yourself or are a single parent with dependent children – in other words, if there is only one adult in your home – you can expand your close support network so that it includes one other household of any size. This is called making a ‘support bubble’ and means you are able to have close contact with them as you could if they were members of your own household. You should not change who is in your bubble.

What happens when you take my temperature on arrival?
Audiences will have their temperature screened upon arrival. If we assess (at our sole discretion) that your temperature is 37.8C or higher, you and those who were to be part of your fixed group of tickets will not be allowed to enter the venue and the face value of your tickets will be refunded (as set out at 5.8.1 in our terms and conditions) within 7 days. Temperature data is only processed for the purpose of assessing condition for entry to our event, and this information is not retained in any way.

Why are only a few single seats available at each performance?
There are 812 single seats across the run. With social distancing, seating capacity has been dramatically reduced to 390 seats (down from 1,256). This makes producing any large-scale show economically extremely challenging, particularly as we are an unfunded organisation. The combination of groups of seats in the auditorium has been configured to enable the maximum overall capacity per performance and with knowledge of prior booking history which shows that the majority of bookers will require at least two seats. To quickly locate single seats, please refer to the list on the production page.

Do I need to wear a face covering?
Yes, these are mandatory throughout the venue. You will not be required to wear a face covering if: you have a physical or mental illness or impairment, or a disability that means you cannot put on, wear or remove a face covering; or putting on, wearing or removing a face covering would cause you severe distress. In these cases, you should wear an exemption lanyard which can be downloaded here.

Why do I have to wear a face covering during the performance?
Under government guidance, where social distancing is reduced to between 1 and 2 metres (as it is in the auditorium), additional mitigations should be put in place. For us, these are that: the entire auditorium is outside; audiences are not sat face-to-face; temperature screening will take place for everyone on arrival; and the use of face coverings is mandatory at all times (other than momentarily to enable eating and drinking when seated with your household/support bubble only). You will not be required to wear a face covering if: you have a physical or mental illness or impairment, or a disability that means you cannot put on, wear or remove a face covering; or putting on, wearing or removing a face covering would cause you severe distress. In these cases, you should wear an exemption lanyard which can be downloaded here.

With social distancing in place, have you had to reduce the number of performers?
We expect the production to have a cast of 22 and a band of 11. Performers are also distanced from audience members and themselves in line with government guidance, with rows A and B not for sale.

Are the toilets open?
Yes. There is a new entrance and new one-way queuing system in place. Please follow signage or ask a member of staff. Accessible toilet facilities remain in the same place as before. Toilets will be cleaned before each audience arrive and again during the performance.

Can I pay with cash at the theatre?
No. We ask that all payments are made by Visa, MasterCard or American Express. We are able to accept payment via Apple Pay and Google Pay.

Are there any accessible performances?
We intend to have a captioned performance and audio described performance. We will add further information here shortly.

What will happen if it rains?
Information about what happens in inclement weather can be found here. Should it become necessary to shelter from the rain, please ensure your household or support bubble remains distanced from all others either under cover by the bar or under the canopy where you entered the theatre. Umbrellas are not permitted in the auditorium.

Is Jesus Christ Superstar: The Concert suitable for children?
This sung-through musical centres on the final days of the life of Jesus, and runs at approximately 90 minutes without an interval. We therefore consider that this production may be most suitable for ages 10+.

Is there a ticket concession for children?
With social distancing, seating capacity has been dramatically reduced to 390 seats (down from 1,256). This makes producing any large-scale show economically extremely challenging, particularly as we are an unfunded organisation. Therefore we are unable to offer a concession for children. Concessions are available for productions in our 2021 season.

Is there a ticket concession for Seniors?
With social distancing, seating capacity has been dramatically reduced to 390 seats (down from 1,256). This makes producing any large-scale show economically extremely challenging, particularly as we are an unfunded organisation. Therefore we are unable to offer a concession for Seniors. Midweek matinee concessions are available for productions in our 2021 season.

Will there be a programme to purchase?
To reduce contact around the venue, we will not be producing a programme for this production. However, information about the cast and those who have created the production will be available on our website. Programmes would normally cost £5. If you would like to consider making a donation instead, you may do so here.

How long is the show?
The show runs at approximately 90 minutes. There will be no interval.

With Jesus, Judas and Mary double-cast, will you be publishing in advance who will be performing at each show?
With 9 performances a week, the roles of Jesus, Judas and Mary are double-cast, giving audiences the opportunity to see any combination of actors as they alternate performances. A performance schedule will not be confirmed in advance, allowing maximum flexibility.

Can I bring a group?
Group bookings are not available for Jesus Christ Superstar: The Concert. Group bookings are available for our 2021 season.

Can I bring a picnic?
You may picnic in Queen Mary’s Gardens outside the theatre, however picnic baskets cannot be brought into the venue. Personal belongings must be kept to a minimum. Please see Food and Drink for information about what is available at the theatre.

Who do I speak to about arranging Corporate hospitality?
Unfortunately, due to the complexities of running a venue with social distancing requirements, and in line with government guidance, we are unable to offer corporate hospitality for this production. However, packages are available for our 2021 season.

Why don’t you live stream the performance to enable more people to see the production including those that are unable to travel to the theatre? Will you be releasing a recording of the production?
Unfortunately, for performance licensing and copyright reasons, we are unable to broadcast, stream or record the performance.

Please note that where there is any discrepancy between the information on this page and our terms and conditions, our terms and conditions shall prevail.