FAQ hub

Full terms and conditions are available at www.openairtheatre.com/terms.

What security checks should I expect?

As you may be subject to additional security checks on your visit to the Open Air Theatre, we ask that patrons arrive early. We appreciate your patience and understanding while these are taking place.

For your safety and the comfort of all patrons, only one bag per ticket holder, no larger than 36cm x 30cm x 50cm, will be allowed into the theatre grounds or auditorium. Please note that cloakroom facilities are not available.

During your visit, please keep your belongings with you at all time.

What happens if I am late, or need to leave the auditorium during the performance?

Owing to the nature of the theatre, and the intimacy of the auditorium, admitting latecomers, and re-admitting patrons during the performance, can be distracting to the actors and others in the audience. We will therefore admit latecomers at a suitable point in the performance and, likewise, should it become necessary for you to leave the auditorium once the play has started, we will endeavour to re-admit you at an appropriate point in the performance.

The Turn of the Screw: Due to the atmospheric nature of The Turn of the Screw, there will be only one point at which latecomers may be admitted. After this point, latecomers will not be admitted until the interval. The performance will start promptly at the advertised starting time so please allow sufficient time to take your seats prior to this. Similarly, should you need to leave the auditorium once the opera has stated, re-admittance is not permitted during the performance.

Is there any covered seating?

The stage and the entire auditorium is uncovered, so please be prepared for all types of weather. The bar area is covered.

Can I bring my bike to the theatre?

Yes, there is an area inside the theatre to store your bike during the performance. Do not chain your bike to the Park railings, or leave your bike outside the theatre as Queen Mary's Gardens are locked at dusk.

Is the theatre within the congestion charging zone?

No, the theatre is outside of the congestion charging zone.

What should I wear?

You are welcome to dress as casually or as smartly as you like. However, the theatre is entirely outdoors so please remember to come prepared for all types of weather, including sun cream, waterproofs and jumpers. We do sell picnic blankets and ponchos.

Is the theatre easy to find?

If you are a first time visitor, please leave plenty of time to find the theatre. As we are located within a Royal Park, signposting is limited, so you may want to print off a copy of the map.

Download a map from The Royal Parks website

What time do the theatre gates open?

In order to prepare the venue and for the cast to complete their warm up, theatre gates open at 6.15pm prior to evening performances, and at 12.45pm before 2.15pm matinees. Gates open 30 minutes before each performance of Dinosaur World Live.

I need to organise my journey home. How will I know what time the performance ends?

The running time will not be more than three hours. Once the production opens, we will add the running time within the What's On section.

Can I smoke at the theatre?

Following customer feedback, the theatre and theatre grounds are completely no smoking. If you wish to smoke, you can do so outside the Theatre Exit Gate - please head down to the gate where a member of staff can let you out.

What is the best way to travel to the theatre?

The theatre is in Queen Mary's Garden in Regent's Park. The closest underground station is Baker Street.