Accessibility

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We prefer to speak directly to the customer about their specific needs and allocate them the best seat available to serve these needs. Please call 0844 826 4242 to discuss your requirements or, alternatively, you can complete the Accessibility Booking Form.

If you choose to make a reservation using our form, we will contact you to confirm your booking. Please note your reservation is not confirmed until we have contacted you.

Due to the nature of our theatre, your choice of seats may be limited. Therefore we will offer you the most suitable seat for you and your companion, but will only charge you Price Band E for the relevant performance. Therefore for shows with a flat price for all seats there is no discount.

Level access from the Inner Circle road is available through the theatre exit gate. Please call Visitor Services on 0207 467 4920 to arrange access.

  • The theatre is fully accessible to people with reduced mobility. Spaces in the auditorium for wheelchair users and their companions can be booked in advance with the Open Air Theatre Box Office.

  • Guide dogs are welcome and can be looked after if required.

  • Captioned performances are similar to subtitles used in film or opera. They are captioned live by STAGETEXT so that the text runs at the same speed as the actors on stage. For the 2013 season, captioned performances will take place on Friday 14th June 7.45pm (To Kill a Mockingbird) and Friday 6th September 7.45pm (The Sound of Music). To book, call 0844 826 4242.

  • An FM assisted listening system is available for people with hearing impairments. Please request a handset from the Box Office when booking. A returnable deposit of £5 is requested.

  • Audio description captures the visual elements of a production by describing the key visual elements of the performance, thereby giving blind or partially sighted individuals a richer experience. Audio Described performances for the 2013 season are yet to be confirmed.

For further details of our facilities, please contact us

Some FAQs

Can I bring my bike to the theatre?

Yes, there is an area inside the theatre to store your bike during the performance. Do not chain your bike to the Park railings, or leave your bike outside the theatre as Queen Mary's Gardens are locked at dusk.

Is the theatre within the congestion charging zone?

No, the theatre is outside of the congestion charging zone.

What should I wear?

You are welcome to dress as casually or as smartly as you like. However, the theatre is entirely outdoors so please remember to come prepared for all types of weather, including sun cream, waterproofs and jumpers. We also sell rugs, caps and ponchos.

Is the theatre easy to find?

If you are a first time visitor, please leave plenty of time to find the theatre. As we are located within a Royal Park, signposting is limited, so you may want to print off a copy of the map.

What time do the theatre gates open?

In order to prepare the venue and for the cast to complete their warm up, theatre gates open 90 minutes before evening performances and 60 minutes before matinees. For Re-imagined productions and Dinosaur Zoo, gates open 30 minutes prior to the performance (60 minutes prior to the 1.30pm Re-imagined Sunday performance).

I need to organise my journey home. How will I know what time the performance ends?

The running time will not be more than three hours. Once the production opens, we will add the running time within the What's On section.

Can I smoke at the theatre?

Following customer feedback, the theatre and theatre grounds are completely no smoking. If you wish to smoke, a member of staff will let you out of the Theatre Exit Gate.

What is the best way to travel to the theatre?

The theatre is in Queen Mary's Garden in Regent's Park. The closest underground station is Baker Street.

Can I bring an umbrella?

Yes, but please refrain from using an umbrella during the performance. As all seating is uncovered, waterproof seat covers are available from the merchandise counter.

Got a question you can't find the answer to? Get in touch and we'll get back to you as soon as we can.