ANANSI THE SPIDER INFO HUB

We are delighted to welcome audiences back as we re-open our theatre this summer. As the government’s roadmap for the easing of restrictions is dependent on a number of factors, we are introducing measures across our entire season to ensure the safety of our audience, performers and staff, until such time that restrictions are lifted. The measures to be introduced at our entirely open air venue include: reduced capacity, enhanced cleaning, one-way systems, mandatory face coverings and temperature screening for those over 11, paperless and cashless systems, and multiple hand sanitiser stations.

We have created this Information Hub for Anansi the Spider to share the work we are doing and to help you prepare for your visit. A separate information hub is available for our other productions and MOREoutdoor events.


1. TICKET INFORMATION

Anansi the Spider is performed on the theatre lawn. When considering what to wear/bring with you, please remember that you will be sitting directly on the ground which may not be dry. We therefore recommend that you bring a rug to sit on, but please note that other forms of seating are not permitted (other than wheelchairs).

Tickets are unreserved and you will be seated with your household, support bubble or classroom bubble when you arrive. Each group will be distanced from other ticketholders by 1.5 metres in all directions in line with government guidance, with additional mitigations in place such that the venue is outdoors, audiences are not sat face-to-face, and for those over the age of 11, temperature screening on arrival and face coverings throughout the venue are mandatory. Performers are also distanced from audience members in line with government guidance.

Please note: if the government removes or reduces social distancing requirements, we may elect at our sole discretion and at any time to seat other ticketholders nearer to or directly next to your group.

  • We recommend that all tickets are purchased in advance from Regent’s Park Open Air Theatre.
  • The maximum number of tickets per order is 6.
  • You will be emailed an e-ticket which may be shown on your mobile device when you arrive at the theatre. The day before your visit, you will also receive an SMS text message to your smart phone* with your tickets attached (if tickets are purchased more than 28 hours prior to the show).
  • We will collect contact information about each audience member over the age of 16 in line with our Privacy Policy. We may need to share your contact details with NHS Test and Trace, if they require.
  • If we are required by any COVID-19 government guidance or restrictions to cancel a performance, tickets may be exchanged or refunded as set out at Section 5 of our terms and conditions.
  • Tickets may not be resold. All tickets are sold in line with our full terms and conditions, which include the weather policy.

* If you don’t have a smart phone, please arrange to print your e-tickets and bring these with you to the theatre.

2. YOUR VISIT

We will contact you by email ahead of your visit to update you on procedures, but please check back here for information which may have changed since your booking was made.

At the venue you must:

  • abide by all relevant government guidance;
  • abide by: all instructions given by our staff; our signage; and our full terms and conditions which can be found at www.openairtheatre.com/terms;
  • permit your temperature to be screened upon arrival (if you are over 11)(see our FAQ for more information);
  • wear a face covering (if you are over 11) (see our FAQ for information about exemptions); and
  • maintain a distance of 2 metres where possible (and otherwise no less than 1 metre) from all other households or support bubbles at the venue at all times.

You must not attend the venue if you:

  • believe you may be infected with COVID-19;
  • have experienced symptoms in the last 14 days;
  • have been in close proximity to anyone who has experienced symptoms in the last 14 days;
  • have arrived in England in the last 14 days and are not covered by the exemption rules relating to self-isolation; or
  • have been instructed to self-isolate.

Any individual who considers themselves to be clinically extremely vulnerable or who is in the same household or support bubble as someone who considers themselves to be clinically extremely vulnerable is advised not to attend.

Information about what happens if the weather is poor on the day of the performance.

3. ARRIVAL

When using public transport, please follow government guidance. We are easily accessible by foot or by bike and have a large space within the venue for storing bicycles. Pay and display parking is available on the Inner Circle (Mon - Sat: 9am - 6.30pm / 70 pence per 15 mins, max stay 4 hours); payment is by coins, debit card, or contactless (£2.40 min cc payment).

For information about coach permits for education groups, visit our education page.

Performance and venue opening times vary, so please check carefully:

Day

Show Time

(gates open)

Show Time

(gates open)
Monday, Tuesday, Wednesday & Friday10.30am
(gates: 10.00am)
1pm
(gates: 12.30pm)
Saturday10.30am
(gates: 10.00am)

Security

As you may be subject to additional security checks on your visit to the Open Air Theatre, we ask that you arrive early. We appreciate your patience and understanding while these are taking place. As our capacity is currently restricted, please do not bring any picnic baskets or other large bags. Only one bag per ticket holder, no larger than 36cm x 30cm x 50cm, will be allowed into the theatre grounds or auditorium. Please note that cloakroom facilities are not available.

Latecomers / Re-admittance

Admitting latecomers, and re-admitting audience members during the performance, can be distracting to the performers and others in the audience. Whilst we cannot guarantee that latecomers will be admitted, we will endeavour to admit them at a suitable point in the performance. Likewise, should it become necessary for you to leave the seating area once the show has started, we will endeavour to re-seat you at an appropriate point in the performance. Thank you for your co-operation.

4. FOOD AND DRINK

  • You may picnic outside the venue in Queen Mary’s Garden, but please note that picnic baskets and other large bags cannot be brought into the venue.
  • All drinks are served in disposable glassware. Customers' own keep-cups will not be accepted for hot drinks.
  • Please note that the bar closes 5 minutes prior to the performance. It will not be open during or after the performance.
  • Payments throughout the venue will be taken by card only. Ways to pay:

5. TAKING YOUR PLACE ON THE LAWN

Please maintain a distance of 2 metres where possible when waiting to the shown where to sit. Whilst the capacity has been reduced, you may need to pass someone to take your place. Adults should mitigate any risk by keeping your face covering on and turning away as you pass.

6. AT THE END OF THE SHOW

The show will run for 50 minutes. Following the show, maintain a distance of 2 metres where possible when moving to the exit of the theatre and please take any rubbish with you, or leave it in the bins provided.

7. FAQS

How will you maintain social distancing in the venue?
We have created one-way systems around the venue, reduced the amount of furniture front-of-house and installed signage to indicate appropriate distancing. Each group is separated from any other group by at least 1.5 metres in all directions, with additional mitigations in place such that the venue is outdoors, audiences are not sat face-to-face, and, for those over 11, temperature screening will take place on arrival, and face coverings are mandatory throughout the venue. Performers are also distanced from audience members in line with government guidance.

What additional safety measures are you taking?
We will follow government guidance at all times. Face coverings are mandatory for everyone over 11 throughout the venue. Everyone over 11 arriving at the venue will have their temperature screened. Transactions will be cashless and paperless with one way systems, disposable glassware, multiple hand sanitiser stations and enhanced cleaning processes in place throughout the venue.

What is a support bubble?
In England, if you live by yourself or are a single parent with dependent children – in other words, if there is only one adult in your home – you can expand your close support network so that it includes one other household of any size. This is called making a ‘support bubble’ and means you are able to have close contact with them as you could if they were members of your own household. You should not change who is in your bubble.

What happens when you take my temperature on arrival?
Everyone over 11 will have their temperature screened upon arrival. If we assess (at our sole discretion) that your temperature is 37.8C or higher, you and those who were to be part of your group of tickets will not be allowed to enter the venue and the face value of your tickets will be refunded (as set out at 5.8.1 in our terms and conditions) within 7 days. Temperature data is only processed for the purpose of assessing condition for entry to our venue, and this information is not retained in any way.

Do I need to wear a face covering?
Yes, these are mandatory throughout the venue for those over 11. You will not be required to wear a face covering if: you have a physical or mental illness or impairment, or a disability that means you cannot put on, wear or remove a face covering; or putting on, wearing or removing a face covering would cause you severe distress. In these cases, you should wear an exemption lanyard which can be downloaded here.

Why do I have to wear a face covering during the performance?
Under government guidance, where social distancing is reduced to between 1 and 2 metres, additional mitigations should be put in place. For us, these are that: the venue is outdoors; audiences are not sat face-to-face; temperature screening will take place for everyone over 11 on arrival; and the use of face coverings is mandatory for those over 11 at all times (other than momentarily to enable eating and drinking when seated with your household/support bubble only). You will not be required to wear a face covering if: you have a physical or mental illness or impairment, or a disability that means you cannot put on, wear or remove a face covering; or putting on, wearing or removing a face covering would cause you severe distress. In these cases, you should wear an exemption lanyard which can be downloaded here.

Are the performers social distanced?
Performers are distanced from audience members in line with government guidance. Performers are either distanced from each other, or have created bubbles to allow closer contact with others within the same bubble.

What should I wear or bring with me?
As the venue is outdoors, please come prepared for the weather, including raincoats, jumpers, sun hats and sun cream. Umbrellas cannot be used during the performance. We also recommend that you bring water, especially if it is hot. As you will be sitting directly on the ground which may not be dry, we suggest bringing a blanket to sit on, although other forms of seating are not permitted (other than wheelchairs).

Are the toilets open?
Yes. Toilets are unisex and a one-way queuing system is in place. Please follow signage or ask a member of staff. Accessible toilet facilities are available. Toilets will be cleaned before each audience arrive and again during the performance.

Can I pay with cash at the theatre?
No. We ask that all payments are made by Visa, MasterCard or American Express. We are also able to accept payment via Apple Pay and Google Pay.

Are there any accessible performances?
Yes. The 1pm performance on 16 July is relaxed. For more information about access and accessible performances, please visit our Access Hub.

What will happen if it rains?
Information about what happens in inclement weather can be found here. Should it become necessary to shelter from the rain, please ensure your household or support bubble remains distanced from all others either under cover by the bar or by using the marquee on the lawn. Umbrellas are not permitted on the lawn during the performance.

Is there a ticket concession for education groups?
Yes. For more information on how to book education tickets visit our education page.

How long is the show?
The running time for Anansi the Spider is 50 minutes, and there is no interval.

Can I bring a picnic?
You may picnic in Queen Mary’s Gardens outside the theatre, however picnic baskets cannot be brought into the venue. Personal belongings must be kept to a minimum.


Please note that where there is any discrepancy between the information on this page and our terms and conditions, our terms and conditions shall prevail.