2021 Info Hub

Last updated: 16.07.2021

We are delighted to welcome audiences back as we re-open our theatre this summer. Following government guidelines, we are now able to open to full capacity. This offers a lifeline to our theatre, as playing to a reduced capacity audience is financial unsustainable.

However, whilst restrictions have been lifted, the safety of our audience is important to us. Therefore, we will continue with a number of measures at our entirely open air venue including: face coverings for staff (and the strong recommendation that audiences wear face coverings during their visit), enhanced cleaning, paperless and cashless systems, multiple hand sanitiser stations and screens at service counters.

We have created this Information Hub to share the work we are doing and to help you prepare for your visit. A separate information hub is available for our MOREoutdoor events.


1. TICKET INFORMATION

Tickets are available in the seated auditorium and on the grass banks which are located at the far sides of the auditorium. When considering what to wear/bring with you, please remember that if you purchase grass bank tickets, you will be sitting directly on the ground which may not be dry.

In line with government guidance, from 19 July, audiences will not be socially distanced. However, the entire auditorium is outside, audiences are not sat face-to-face, and we strongly recommend that face coverings are worn throughout your visit. Please be mindful of those audience members who may feel nervous, especially if they are sat directly next to someone without a face covering.

Tickets prices, discounts and concessions

  • We recommend that all tickets are purchased in advance from Regent’s Park Open Air Theatre.
  • The maximum number of tickets per order is 19.
  • You will be emailed an e-ticket which may be shown on your mobile device when you arrive at the theatre. On the day of your visit, you will also receive an SMS text message to your smart phone* with your tickets attached. Add your mobile to your Open Air Theatre account.
  • We will collect contact information about each booker in line with our Privacy Policy. We may need to share your contact details with NHS Test and Trace, if they require.
  • If we are required by any COVID-19 government guidance or restrictions to cancel a performance, tickets may be exchanged or refunded as set out at Section 5 of our terms and conditions.
  • Tickets may not be resold. All tickets are sold in line with our full terms and conditions, which include the weather policy.

* If you don’t have a smart phone, please arrange to print your e-tickets and pre-purchased food and drink vouchers and bring these with you to the theatre.

2. YOUR VISIT

We will contact you by email ahead of your visit to update you on procedures, but please check back here for information which may have changed since your booking was made.

Whilst restrictions have been lifted, the safety of our audience is important to us. Therefore:

  • our staff will continue to wear face coverings and we strongly recommend that audiences also wear a face covering during their visit;
  • please be mindful that some audience members may feel nervous, especially if they are sitting directly next to someone without a face covering;
  • hand sanitiser stations will continue to be available throughout the theatre;
  • screens will be maintained at service points;
  • we will maintain our programme of enhanced cleaning; and
  • all payments at the theatre will be by card only.
At the venue you must:

You must not attend the venue if you:

  • believe you may be infected with COVID-19;
  • have experienced symptoms in the last 14 days;
  • have been in close proximity to anyone who has experienced symptoms in the last 14 days;
  • have recently arrived in England and government guidelines require you to self-isolate; or
  • have been instructed to self-isolate.

Any individual who considers themselves to be clinically extremely vulnerable or who is in the same household or support bubble as someone who considers themselves to be clinically extremely vulnerable is advised not to attend.


3. ARRIVAL

When using public transport, please follow government guidance. We are easily accessible by foot or by bike and have a large space within the venue for storing bicycles. Parking is free on the Inner Circle, Chester Road and Outer Circle after 6.30pm every day.

Performance and venue opening times vary, so please check carefully:

Carousel

ProductionGates OpeningPerformance
Carousel (matinee)12.45pm2.15pm
Carousel (evening)6.00pm7.45pm

Dragons and Mythical Beasts

Day (check the schedule)Show Time
(gates open)
Show Time
(gates open)
Show Time
(gates open)
Monday & Wednesday2.15pm (1.45pm)
Tuesday10.30am (10.00am)2.15pm (1.45pm)
Friday & Sunday10.30am (10.00am)1.00pm (12.30pm)
Saturday10.30am (10.00am)

Security

You may be subject to additional security checks on your visit to the Open Air Theatre. We appreciate your patience and understanding while these are taking place. As our capacity is currently restricted, please do not bring any picnic baskets or other large bags. Only one bag per ticket holder, no larger than 36cm x 30cm x 50cm, will be allowed into the theatre grounds or auditorium. Please note that cloakroom facilities are not available.

Latecomers / Re-admittance

Owing to the nature of the theatre and the intimacy of the auditorium, admitting latecomers, and re-admitting audience members during the performance, can be distracting to the performers and others in the audience. We will endeavour to admit latecomers, or those not clearing the entry procedures in time, at a suitable point in the performance. Likewise, should it become necessary for you to leave the auditorium once the show has started, we will endeavour to re-admit you at an appropriate point in the performance. Thank you for your co-operation.

4. FOOD AND DRINK

The Grill is available before all performances of Carousel, with a discount when a voucher is purchased in advance (up to 24 hours prior to the performance).
With our Pre-Theatre Drinks Service, you can also save by purchasing your pre-theatre wine or champagne ahead of your visit (up to 24 hours prior to the performance).
The Pizza Oven is available before all performances of Carousel.
Covered Dining is available during Carousel.
  • You may picnic outside the venue in Queen Mary’s Garden, but please note that picnic baskets and other large bags cannot be brought into the venue.
  • Customers' own keep-cups will not be accepted for hot drinks.
  • Please note that food service ends 15 minutes prior to the performance, and the bar closes 5 minutes prior to the performance. 
  • Before your pre-order your food and drinks please check allergy information at openairtheatre.com/allergens.
  • Payments throughout the venue will be taken by card only. Ways to pay:

In the event of cancellation of a show because of the weather, food and drink purchased in advance for consumption before the show is non-exchangeable and non-refundable, as all pre-show orders will be available at the venue before any such cancellation is announced. Please refer to our terms and conditions for more information.

5. TAKING YOUR SEATS

Whilst distancing is no longer required, please take care when taking your seats. When passing someone to take your seat, we suggest keeping your face covering on and turning away as you pass.

6. INTERVAL

There will be a 20 minute interval during Carousel. If you wish to leave the auditorium to visit the bar (subject to government guidance) or toilets, please take your time and be aware of others. As you may need to pass someone in order to leave your seat, we suggest keeping your face covering on and turning away as you pass.

7. AT THE END OF THE SHOW

We strongly recommend that you keep your face covering on whilst moving to the exit. Please take your litter home or leave it in the bins provided.

8. FAQS

Is there social distancing in the venue?
In line with government guidance, social distancing is no longer required. However, the entire auditorium is outside, audiences are not sat face-to-face, and we strongly recommend that face coverings are worn throughout your visit. Please be mindful of those audience members who may feel nervous, especially if they are sat directly next to someone without a face covering.

What additional safety measures are you taking?
Whilst restrictions have been lifted, we will continue with a number of measures at our entirely open air venue including: face coverings for staff (and the strong recommendation that audiences wear face coverings during their visit), enhanced cleaning, paperless and cashless systems, multiple hand sanitiser stations and screens at service counters.

Do I need to wear a face covering?

These are no longer required. However, staff will continue to wear face coverings and we strongly recommend that audiences wear face coverings throughout their visit. Please be mindful of those audience members who may feel nervous, especially if they are sat directly next to someone without a face covering.

Do I have to wear a face covering during the performance?
No, however we strongly recommend that audiences wear face coverings throughout their visit. The entire auditorium and lawn are outside and audiences are not sat face-to-face, but please be mindful of those audience members who may feel nervous, especially if they are sat directly next to someone without a face covering.

Are the toilets open?

Yes. Separate ladies, gents and accessible toilets are available. Please follow signage or ask a member of staff. Toilets will be cleaned before each audience arrive and again during the performance.

Can I pay with cash at the theatre?
No. We ask that all payments are made by Visa, MasterCard or American Express. We are also able to accept payment via Apple Pay and Google Pay.

Are there any accessible performances?
Yes. For more information about access and accessible performances, please visit our Access Hub.

What will happen if it rains?
Information about what happens in inclement weather can be found here. Should it become necessary to shelter from the rain, please use all available areas front of house, and we strongly recommend that you wear a face covering. Umbrellas are not permitted in the auditorium or on the lawn.

Are the productions suitable for children?
Information for parents can be found on each of the production pages.

Is there a ticket concession for children?
Tickets for under-18s are available with a 25% discount for all Monday to Thursday evening, and the Thursday matinee performances of Carousel, subject to availability. Ticket orders which include an under-18 concession can be collected on the day of the performance from the box office. You may be asked to provide identification in order to claim discounted tickets. Concessions may be added or withdrawn at any time, and cannot be applied retrospectively.

Is there a ticket concession for Seniors?
Those over the age of 60 can purchase best available seats for midweek matinee performances of Carousel for £35. Ticket orders which include a senior concession can be collected on the day of the performance from the box office. You may be asked to provide identification in order to claim discounted tickets.

Will there be a programme to purchase?
A programme will be available for Carousel at a cost of £5.

How long is the show?
The running time for each production will be available on the production pages once they have opened. Carousel will run at approximately 2 hours 50 minutes including an interval. Dragons and Mythical Beasts will run at 50 minutes with no interval.

Can I bring a group?
Group bookings are available for Carousel, with a £5 saving on Price Bands A and B. Discounts may be added or withdrawn at any time, and cannot be applied retrospectively.

Can I bring a picnic?
You may picnic in Queen Mary’s Gardens outside the theatre, however large picnic baskets cannot be brought into the venue. Personal belongings must be kept to a minimum. Please see Food and Drink for information about what is available at the theatre.

Is the bar open before the show?
The bar is open before the show. Food service ends 15 minutes prior to the performance, and the bar closes 5 minutes prior to the performance. Please do not eat during the performance.

Who do I speak to about arranging Corporate hospitality?
Please contact our Partnerships Team for more information.


Please note that where there is any discrepancy between the information on this page and our terms and conditions, our terms and conditions shall prevail.