2021 Info Hub

We are delighted to welcome audiences back as we re-open our theatre this summer. As the government’s roadmap for the easing of restrictions is dependent on a number of factors, we are introducing measures across our entire season to ensure the safety of our audience, performers and staff, until such time that restrictions are lifted. The measures to be introduced at our entirely open air venue include: reduced capacity, enhanced cleaning, one-way systems, mandatory face coverings, temperature screening, paperless and cashless systems, disposable glassware and meal boxes and multiple hand sanitiser stations.

We have created this Information Hub to share the work we are doing and to help you prepare for your visit. A separate information hub is available for Anansi the Spider, and our MOREoutdoor events.


1. TICKET INFORMATION

Tickets are available in the seated auditorium and on the grass banks which are located at the far sides of the auditorium. When considering what to wear/bring with you, please remember that if you purchase grass bank tickets, you will be sitting directly on the ground which may not be dry.

Tickets are only available in fixed groups, where 1, 2, 3 or 4 tickets are seated together and each group is distanced from other groups in line with government guidance. All tickets within a particular group must be purchased by one booker. Each group of seats is separated from any other group of seats by at least 1 metre on all sides (usual seating capacity has been reduced by 50%), with additional mitigations in place such that the entire auditorium is outside, audiences are not sat face-to-face and, for those over 11, temperature screening will take place on arrival and face coverings are mandatory throughout the venue. Performers are also distanced from audience members in line with government guidance.

Please note: if the government removes or reduces social distancing requirements, we may elect at our sole discretion and at any time to seat other ticketholders nearer to or directly next to your group.

Tickets prices, discounts and concessions Owing to our reduced capacity, availability of our customary discounts and concessions is restricted.

  • We recommend that all tickets are purchased in advance from Regent’s Park Open Air Theatre.
  • The maximum number of tickets per order is 6.
  • You will be emailed an e-ticket which may be shown on your mobile device when you arrive at the theatre. The day before your visit, you will also receive an SMS text message to your smart phone* with your tickets attached (if tickets are purchased more than 28 hours prior to the show).
  • We will collect contact information about each audience member over 16 in line with our Privacy Policy. We may need to share your contact details with NHS Test and Trace, if they require.
  • If we are required by any COVID-19 government guidance or restrictions to cancel a performance, tickets may be exchanged or refunded as set out at Section 5 of our terms and conditions.
  • Tickets may not be resold. All tickets are sold in line with our full terms and conditions, which include the weather policy.

* If you don’t have a smart phone, please arrange to print your e-tickets and pre-purchased food and drink vouchers and bring these with you to the theatre.

2. YOUR VISIT

We will contact you by email ahead of your visit to update you on procedures, but please check back here for information which may have changed since your booking was made.

At the venue you must:

  • abide by all relevant government guidance;
  • abide by: all instructions given by our staff; our signage; and our full terms and conditions which can be found at www.openairtheatre.com/terms;
  • permit your temperature to be screened upon arrival (if you are over 11) (see our FAQ for more information);
  • wear a face covering (if you over 11) (see our FAQ for information about exemptions); and
  • maintain a distance of 2 metres where possible (and otherwise no less than 1 metre) from all other households or support bubbles at the venue at all times.

You must not attend the venue if you:

  • believe you may be infected with COVID-19;
  • have experienced symptoms in the last 14 days;
  • have been in close proximity to anyone who has experienced symptoms in the last 14 days;
  • have arrived in England in the last 14 days and are not covered by the exemption rules relating to self-isolation; or
  • have been instructed to self-isolate.

Any individual who considers themselves to be clinically extremely vulnerable or who is in the same household or support bubble as someone who considers themselves to be clinically extremely vulnerable is advised not to attend.

3. ARRIVAL

When using public transport, please follow government guidance. We are easily accessible by foot or by bike and have a large space within the venue for storing bicycles. Parking is free on the Inner Circle, Chester Road and Outer Circle after 6.30pm every day.

Performance and venue opening times vary, so please check carefully:

Romeo and Juliet / Carousel

ProductionGates OpeningPerformance
Romeo and Juliet (matinee)12.45pm2.15pm
Romeo and Juliet (evening)6.15pm7.45pm
Carousel (matinee)12.45pm2.15pm
Carousel (evening)6.00pm7.30pm

Dragons and Mythical Beasts

Day (check the schedule)Show Time
(gates open)
Show Time
(gates open)
Show Time
(gates open)
Monday & Wednesday2.15pm (1.45pm)
Tuesday10.30am (10.00am)2.15pm (1.45pm)
Friday & Sunday10.30am (10.00am)1.00pm (12.30pm)
Saturday10.30am (10.00am)

Security

As you may be subject to additional security checks on your visit to the Open Air Theatre, we ask that you arrive early. We appreciate your patience and understanding while these are taking place. As our capacity is currently restricted, please do not bring any picnic baskets or other large bags. Only one bag per ticket holder, no larger than 36cm x 30cm x 50cm, will be allowed into the theatre grounds or auditorium. Please note that cloakroom facilities are not available.

Latecomers / Re-admittance

Owing to the nature of the theatre and the intimacy of the auditorium, admitting latecomers, and re-admitting audience members during the performance, can be distracting to the performers and others in the audience. Whilst we cannot guarantee that latecomers will be admitted, we will endeavour to admit them at a suitable point in the performance. Likewise, should it become necessary for you to leave the auditorium once the show has started, we will endeavour to re-admit you at an appropriate point in the performance. Thank you for your co-operation.

4. FOOD AND DRINK

The Grill is available before all performances of Romeo and Juliet and Carousel, with a discount when a voucher is purchased in advance.
With our Pre-Theatre Drinks Service, you can also save by purchasing your pre-theatre wine or champagne ahead of your visit (up to 4 hours prior to the performance).
Covered Dining is available during Carousel, but please note that this is only available to those in the same household or support bubble.
  • You may picnic outside the venue in Queen Mary’s Garden, but please note that picnic baskets and other large bags cannot be brought into the venue.
  • All drinks are served in disposable glassware. Customers' own keep-cups will not be accepted for hot drinks.
  • Please note that the bar closes 5 minutes prior to the performance. It will reopen at the interval, subject to government guidelines, but will not be open during or after any performance.
  • Before your pre-order your food and drinks please check allergy information at openairtheatre.com/allergens.
  • Payments throughout the venue will be taken by card only. Ways to pay:

In the event of cancellation of a show because of the weather, food and drink purchased in advance for consumption before the show is non-exchangeable and non-refundable, as all pre-show orders will be available at the venue before any such cancellation is announced. Please refer to our terms and conditions for more information.

5. TAKING YOUR SEATS

Please maintain a distance of 2 metres where possible when queuing to take your seats. Whilst the capacity in the auditorium has been reduced, you may need to pass someone to take your seat. Please mitigate any risk by keeping your face covering on and turning away as you pass.

6. INTERVAL

Romeo and Juliet will run without an interval. The running time will be approximately 110 minutes. There will be a 25 minute interval during Carousel. If you wish to leave the auditorium to visit the bar (subject to government guidance) or toilets, please take care, continue to wear your face covering, and maintain a distance of 2 metres, where possible, from others whilst moving around the theatre. As you may need to pass someone in order to leave your seat, please mitigate any risk by keeping your face covering on and turning away as you pass.

7. AT THE END OF THE SHOW

Please maintain a distance of 2 metres where possible when moving to the exit of the theatre and please take any rubbish with you, or leave it in the bins provided.

8. FAQS

How will you maintain social distancing in the venue?
We have created one-way systems around the venue, reduced the amount of furniture front-of-house and installed signage to indicate appropriate distancing. We have reduced our auditorium capacity by 50%. Each group of seats is separated from any other group of seats by at least 1 metre on all sides, with additional mitigations in place such that the entire auditorium is outside, audiences are not sat face-to-face and, for those over 11, temperature screening will take place on arrival and face coverings are mandatory throughout the venue. Performers are also distanced from audience members in line with government guidance, with row A not for sale.

What additional safety measures are you taking?
We will follow government guidance at all times. Face coverings are mandatory for everyone over the age of 11 throughout the venue. Everyone over the age of 11 arriving at the venue will have their temperature screened. Transactions will be cashless and paperless with one way systems, disposable glassware and meal boxes, multiple hand sanitiser stations and enhanced cleaning processes in place throughout the venue.

What is a support bubble?
In England, if you live by yourself or are a single parent with dependent children – in other words, if there is only one adult in your home – you can expand your close support network so that it includes one other household of any size. This is called making a ‘support bubble’ and means you are able to have close contact with them as you could if they were members of your own household. You should not change who is in your bubble.

What happens when you take my temperature on arrival?
Those over the age of 11 will have their temperature screened upon arrival. If we assess (at our sole discretion) that your temperature is 37.8C or higher, you and those who were to be part of your fixed group of tickets will not be allowed to enter the venue and the face value of your tickets will be refunded (as set out at 5.8.1 in our terms and conditions) within 7 days. Temperature data is only processed for the purpose of assessing condition for entry to our venue, and this information is not retained in any way.

How have you decided on the grouping of seats?
With social distancing, seating capacity in the auditorium has been reduced by 50%. This makes producing any large-scale show economically extremely challenging, particularly as we are an unfunded organisation. The combination of groups of seats in the auditorium has been configured with knowledge of prior booking history which shows that the majority of bookers will require at least two seats. In addition to groups of two seats, there are also a number of three seat and four seat groupings, as well as 52 single seats per performance.

Do I need to wear a face covering?
Yes, these are mandatory throughout the venue for everyone over the age of 11. You will not be required to wear a face covering if: you have a physical or mental illness or impairment, or a disability that means you cannot put on, wear or remove a face covering; or putting on, wearing or removing a face covering would cause you severe distress. In these cases, you should wear an exemption lanyard which can be downloaded here.

Why do I have to wear a face covering during the performance?
Under government guidance, where social distancing is reduced to between 1 and 2 metres (as it is in the auditorium), additional mitigations should be put in place. For us, these are that: the entire auditorium and lawn are outside; audiences are not sat face-to-face; temperature screening will take place for everyone on arrival; and the use of face coverings is mandatory at all times (other than momentarily to enable eating and drinking when seated with your household/support bubble only). You will not be required to wear a face covering if: you have a physical or mental illness or impairment, or a disability that means you cannot put on, wear or remove a face covering; or putting on, wearing or removing a face covering would cause you severe distress. In these cases, you should wear an exemption lanyard which can be downloaded here.

Are the performers social distanced?
Performers are distanced from audience members in line with government guidance, with row A not for sale. Performers are either distanced from each other, or have created bubbles to allow closer contact with others within the same bubble.

Are the toilets open?
Yes. Toilets are unisex and a one-way queuing system is in place. Please follow signage or ask a member of staff. Accessible toilet facilities are also available. Toilets will be cleaned before each audience arrive and again during the performance.

Can I pay with cash at the theatre?
No. We ask that all payments are made by Visa, MasterCard or American Express. We are also able to accept payment via Apple Pay and Google Pay.

Are there any accessible performances?
Yes. For more information about access and accessible performances, please visit our Access Hub.

What will happen if it rains?
Information about what happens in inclement weather can be found here. Should it become necessary to shelter from the rain, please ensure your household or support bubble remains distanced from all others either under cover by the bar or by using the marquee on the lawn. Umbrellas are not permitted in the auditorium or on the lawn.

Are the productions suitable for children?
Information for parents can be found on each of the production pages.

Is there a ticket concession for children?
Tickets for under-18s are available with a 25% discount for all Monday to Thursday performances of Romeo and Juliet, and all Thursday matinee performances of Carousel, subject to availability. Ticket orders which include an under-18 concession can be collected on the day of the performance from the box office. You may be asked to provide identification in order to claim discounted tickets.

Is there a ticket concession for Seniors?
Those over the age of 60 can purchase best available seats for midweek matinee performances of Romeo and Juliet and Carousel, for £35. Ticket orders which include a senior concession can be collected on the day of the performance from the box office. You may be asked to provide identification in order to claim discounted tickets.

Will there be a programme to purchase?
A programme will be available for Romeo and Juliet and Carousel at a cost of £5. Programmes should only be shared with those within your household or support bubble.

How long is the show?
The running time for each production will be available on the production pages once they have opened. Romeo and Juliet will run without an interval, at approximately 110 minutes. Carousel will run at approximately 2 hours 50 minutes including an interval. Dragons and Mythical Beasts will run at 50 minutes with no interval.

Can I bring a group?
Group bookings are not available for the 2021 season.

Can I bring a picnic?
You may picnic in Queen Mary’s Gardens outside the theatre, however picnic baskets cannot be brought into the venue. Personal belongings must be kept to a minimum. Please see Food and Drink for information about what is available at the theatre.

Who do I speak to about arranging Corporate hospitality?
Unfortunately, due to the complexities of running a venue with social distancing requirements, and in line with government guidance, we are currently unable to offer corporate hospitality. However, should restrictions ease, packages may be available later in the season. Please contact our Partnerships Team for more information.


Please note that where there is any discrepancy between the information on this page and our terms and conditions, our terms and conditions shall prevail.