Cancellation

CANCELLATION OF GIFT VOUCHERS OR MEMBERSHIPS

You have the right to cancel your contract for gift vouchers or memberships without giving any reason and receive a refund within 14 days of the date of purchase.

Cancellation:

To exercise the right to cancel, please let us know by doing one of the following: (a) e-mail customer.services@openairtheatre.com; (b) telephone +44 (0)20 7467 4920; or (c) write to Visitor Services, Regent’s Park Theatre Ltd, Stage Door Gate, Open Air Theatre, Inner Circle, Regent’s Park, London NW1 4NU. You may use the cancellation form which can be found HERE, but it is not obligatory. In any event, please provide your name, home address, details of the order and, where available, your phone number and e-mail address. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Refund:

If you cancel your contract for gift vouchers or memberships, we will reimburse you the price you paid for the voucher or membership, including delivery costs. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. If you choose to have the product delivered by a higher priced delivery package, then we will only refund what you would have paid for the cheapest delivery option. We will make any refunds due to you as soon as possible, and in any case not later than 14 days after the day on which we are informed about your decision to cancel this contract. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. If you requested to begin the performance of services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated us your cancellation of this contract, in comparison with the full coverage of the contract.

Our full terms and conditions can be found at openairtheatre.com/terms.