FAQ hub

Full terms and conditions are available at www.openairtheatre.com/terms.

What time will you decide whether the performance will be cancelled due to bad weather?

We will never cancel a performance before the advertised start time. This is because you would be amazed how often it can rain all day and then clear up just in time for the action to start and indeed, how localised bad weather can be.

If a show is cancelled on account of the weather, we will announce this at the time of cancellation at the venue. Regardless of whether you were at the venue or not at the time of cancellation, as a ticketholder for that performance you will still be able to benefit from our policy for exchanging tickets following a weather-related cancellation (see section 5.7 of our terms and conditions). We do not communicate cancellations to patrons who did not come to the venue or who have already left the venue, but you can contact us afterwards to find out if the performance was cancelled.

Please note that films and one-off live music and comedy shows are never cancelled because of the weather.

What happens if the weather is bad?

Although the vast majority of performances are completed each year, as the auditorium and stage are completely uncovered, we may have to stop and re-start the show. On rare occasions, it will not be possible for us to complete the performance. Tickets are non-refundable in the event of cancellation because of the weather but may be exchanged in accordance with our policy set out in section 5 of our terms and conditions.

Please note that films and one-off live music and comedy shows are never cancelled because of the weather.

Can I bring an umbrella?

Yes, but please refrain from using an umbrella during the performance.