FAQ hub

Full terms and conditions are available at www.openairtheatre.com/terms.

Can I combine discounts?

No, only one concession or discount can be applied per booking, although Groups pricing can be applied on top of preview pricing.

I want specific seat numbers. Can I book these online?

Yes. Our ticketing system enables you to select specific seats online.

Will I get my tickets posted out to me?

Tickets can be posted out if they are purchased by telephone (£2 postage fee). E-tickets will be e-mailed to you for online bookings, although you will also be given the option to have your tickets sent by post (with a £2 postage fee). Some tickets will be held at the box office for collection prior to the performance where identification is required to claim a discount.
Full details of our fees and charges can be found here.

Is there a booking fee?

There is no fee when booking online (with the exception Dinosaur World Live and one-off music, comedy and film events, when a £1.50 per ticket booking fee applies). There is a £1.50 per ticket fee for all telephone bookings. Full details of our fees and charges can be found here.

Do you take credit cards?

Yes, with the exception of Diners Cards. However, we cannot accept credit cards during the interval.

Who do I contact with a query about tickets that I have booked?

Call our main box office on 0844 826 4242 and follow the options, or email boxoffice@openairtheatre.com
Calls cost 7p per minute plus your telephone company’s access charge.