Visitor Services Duty Manager (Seasonal)

Contract: Seasonal, Fixed Term, full‐time
Responsible to: Head of Visitor Services and Estates

The Visitor Services Duty Manager assists and supports the Head and Deputy Head of Visitor Services and Estates in the effective delivery of the box office, front of house and building operations. As a front line manager you will represent the company, ensuring the highest levels of customer service and presentation whilst maximising sales and profitability.

As a member of the Visitor Services Management Team, you will assume the role of Duty Manager on a rota basis. You will have a significant ‘on the floor’ presence.

You will have a hands on roll throughout our busy summer season, ensuring that the site is clean and wellmaintained, dealing with contractors and arranging repairs as directed by the HVSE to provide a safe and welcoming environment for our audience, staff and visitors.

Due to the nature of the business, there will be a significant amount of evening and weekend work required throughout the contract, on a shift system basis.